Kalorian FAQ

General

What is Kalorian?


For gamers who need a safe & trusted marketplace experience, Kalorian provides an interface to buy & sell in-game digital items. Unlike other marketplaces where fraud & misinformation are prevalent, our product provides an open & transparent solution with verifiable item ownership & custody.




Why the name Kalorian?


The name Kalorian was born from several of our key values. Mercury was the Roman patron god of shopkeepers, merchants, & commerce. The Calorian Period was a period in which Mercury (the planet) saw tremendous seismic change in the planet’s surface & topography. We believe that this marketplace will also serve to catalyze a great period of change within the gaming industry...hence, Kalorian (with a K because we’re cool like that).





Our Team

Where is C0NTACT Systems, the company that built Kalorian, based?


We’re based in beautiful Manhattan Beach, CA.




What are your favorite games?


We enjoy playing (among many others):

  • Warcraft 3 (*sniffle* Arthas)
  • Starcraft 2
  • Mass Effect Franchise (Bring Shepard back as a Reaper!)
  • The Witcher Franchise (Lambert was so underrated... )
  • Gwent
  • Overwatch
  • Sonic
  • GTA Vice City (Tommy doesn’t know how to swim, really?)
  • Gears of War
  • Mortal Kombat
  • Anything Pokemon
  • Street Fighter
  • Call of Duty
  • Doom (the original one your dad played in his college dorm room)
  • Metal Slug
  • World of Warcraft (Pre-BC obvi)
  • Runescape (Classic ftw!)
  • Second Life





Beta Program

What's your Beta Program all about?


We acknowledge that our product has some rough edges. Trust us, we’re well aware & working on it. We’re in Beta. The whole point is to collect feedback from you to best inform our collective path forward before we go live with a broader audience.





Support

How do I reach out to find out more about your product, provide feedback, report a bug, etc.?


Run for the hills! Just kidding. You can reach out to us here:

  • support@kalorian.io




How long should I expect to wait for a response?


We’re a small team & will do our best to get back to you within 24 hours.





Operations & Data

Where are your User Terms of Service?


You can read our User Terms of Service here.




What is your Privacy Policy?


You can read our Privacy Policy here.




What is your Acceptable Use Policy?


You can read our Acceptable Use Policy here.




What is your Refund Policy?


You can read our Refund Policy here.





Account Registration

How do I create an account?


  1. On the Global Discover screen, click “Sign Up”
  2. On the “Sign Up” screen, enter your (*required):
    1. First name*
    2. Last name*
    3. Email*
    4. Date of Birth*
    5. Create & verify a password*
  3. Check “TOS” box*
  4. Click “Let’s Go”
  5. Go to your email & open the “Verify Email” email
  6. Click “Verify Email”
  7. You’ll be redirected to the “Log In” screen
  8. Enter your:
    1. Email
    2. Password
  9. Enjoy the Kalorian experience!




Do I need to have an account to buy items?


Yes, you need to create an account to buy items. That said, you’re free to browse our inventory without a registered account





Log In

How do I log in to my profile?


  1. Register your account (see “How do I create an account?”)
  2. On the Global Discover screen, click “Log In”
  3. On the “Log In” screen, enter your:
    1. Email
    2. Password
  4. Click “Log In”
  5. Enjoy the Kalorian experience!




How do I reset my password?


  1. On the Global Discover screen, click “Log In”
  2. Click “Forgot Password?”
  3. On the “Reset Password” screen, enter your:
    1. Email address
  4. Click “Send Me the Link”
  5. Go to your email & open the “Reset Password” email
  6. Click “Reset Password”
  7. You’ll be redirected to the “Reset Password” screen
  8. Enter your new password
  9. Re-enter your password
  10. Click “Reset Password”
  11. You’ll be redirected to the “Log In” screen
  12. Enter your:
    1. Email
    2. Password
  13. Enjoy the Kalorian experience!





Manage Settings

How do I update my profile?


  1. Click the gear icon in the upper right-hand corner of the screen
  2. Click “Settings”
  3. On the “Account Settings” screen, you can update your:
    1. First Name
    2. Last Name
    3. Email
    4. Password
  4. Click “Save Changes”




How do I view my account balance?


See the “Payments” Category for more details.





Buying Items

How do I buy an item?


  1. Find an item on the “Global Discover” screen
  2. Click “Add to Cart” or “Buy Now”
  3. Click “Checkout”
  4. Either:
    1. Use your existing account balance
    2. Click "Buy Now"
  5. OR
    1. Click "Pay with Credit Card"
    2. Enter your credit card details in the Skrill form
    3. Click "Pay"




What payment processors do you use?


We use PayCertify & Skrill.




What payment methods do you accept?


Skrill accepts Visa & Mastercard.




Can I use my account balance to pay for items?


  • Yes. You can choose to use your account balance to pay for items. We do this to prevent you having to pay a payment processor fee (3.5%) for every transaction.
  • Examples:
    • If your account balance is $20 & you want to buy an item for $10, your remaining balance after the transaction will be $10.
    • If your account balance is $20 & you want to buy an item for $30, the $20 in your account will be used against the purchase of the item & you’ll have to pay the remaining $10 with your credit card to complete the transaction.





Selling Items

How do I sell an item?


  1. On the “My Items” screen, click “Sell”
  2. Enter a price at which to sell the item
  3. Click “Sell"




How do I edit my sale?


  1. On the “My Items” screen, click “Edit Sale”
  2. Enter a new price
  3. Click “Update Sale”




How do I remove my item for sale?


  1. On the “My Items” screen, click “Edit Sale”
  2. Click “Cancel Sale”




Can I trade assets directly with other gamers?


No. For now, you can only buy & sell items. We get that this may be a bit annoying, but it’s meant to protect against circumnavigating the system, which protects us and protects you from scammy behavior.





Payments

What do I need to buy items?


You have two options:

  • If your account has an existing balance, you can purchase items with that balance
  • You can purchase using a credit card via Skrill, our payment processing partner




Do you store my credit card details?


No, Kalorian doesn’t store credit card details.




Can I withdraw funds from my account?


Not currently. However, we're exploring options for the future.





Transaction Fees

What’s your fee structure?


Fees are calculated based on the gross price of the item. Fees are broken down as follows:

  • Publisher/Developer takes 10%
  • Kalorian takes 5%
  • Payment processors take a fee on every transaction. These fees vary based on the size, quantity and location of the transaction. Kalorian optimizes these fees to minimize the impact on gross sale price (i.e. to save you money). Example fee amounts could be 2.9% plus $0.30 or a straight 3.5% of the transaction
  • Sales tax depends on your location
We’re a young company & are still refining our fee structure. There’s a chance our fees may go up & there’s a chance our fees may go down. That said, we’re committed to collecting feedback from customers to help us determine what’s best for you, the customer, while also keeping in mind that we need to support the continued development of our company & the great games you love.




What fees do sellers get?


Sellers get 100% of the price they listed for the item they sold.




Why is it that when I list an item for sale, the price I listed it for is less than the price I see it listed for on the marketplace?


We do this so that you get 100% of the sale. Buyers pay fees on top of the price at which you sold the item, hence the price differential. This fee is used to support the games you love & to keep our marketplace up & running for you to enjoy.





PokeWorld

What is the Kalorian Auction House?


The PokeWorld Auction House is one of several locations you can visit in any town. It is designed to allow players to buy and sell in-game items from each other on the Kalorian Market. Visit PokeWorld.app to link your PokeWorld account to Kalorian.




How do you get to the Kalorian Auction House?


When you arrive at any town in PokeWorld, you'll be notified which direction you'll need to travel in to get to the Auction House.




Can I do anything else at the Kalorian Auction House?


At the moment, the Auction House can be used only for transferring game items between PokeWorld and Kalorian.




Can I use the Kalorian Auction House without Kalorian?


No, the Auction House is built exclusively to work in tandem with the Kalorian Market for buying and selling in-game items with other players.




How do I transfer my items back and forth between Kalorian and PW?


Visit any town in PokeWorld to be directed to the Kalorian Auction House. From there, you'll be directed to pokeworld.app/auctionhouse - where you can either transfer the items in your PokeWorld Inventory to your Kalorian Inventory, and vice versa.




How do I claim my 'Thank You' Pack?


To claim your rewards, visit pokeworld.app/rewards/KalorianPack and follow the steps listed on that page.




What's in the 'Thank You' pack?


This pack includes a variety of powerful PokeWorld items that you won't find anywhere in the game. Visit the #pokeworld channel in the official Kalorian Discord server to learn more about each of these rewards. https://discord.gg/tgbFTt5




Can I earn these items in-game?


NOPE! These items are only available for a limited time via the 'Thank You' pack. Be sure to grab them before it's too late!




Can I use these items without using Kalorian?


Yes. Once you've claimed the 'Thank You' pack, your items will appear in your Kalorian inventory. From there, you'll want to visit pokeworld.app/auctionhouse to transfer these items from Kalorian to your in-game inventory.




Do I have to pay for the 'Thank You' Pack?


Not as long as you claim the 'Thank You' pack while it's available, you'll recieve these rewards completely free. Once the pack is no longer available, you will only be able to acquire these items by purchasing them from other players on the Kalorian Market.




Can I sell the items I recieved from the 'Thank You' Pack?


Yep! Once you've claimed these rewards, you're free to use them however you wish. You can try them out in-game to enhance your experience, or list them on the Kalorian Market and earn some $$ by selling them to other players.




Can I buy these items from other players?


Yes, assuming another player has listed them on the Kalorian Market. Visit kalorian.io and use the search bar on the homepage to search for the specific items you'd like to purchase.




What is the Kalorian Clone Ball?


Kalorian Clone Ball is a Capture Device that spawns an extra clone of any Monster that's captured with it.




How do I use the Kalorian Clone Ball?


Use the Kalorian Clone Ball when capturing a Pokemon during battle.




What is Shiny Bait?


Shiny Bait is special bait that can be used during battle to trigger normal Monsters to change their appearance.




How do I use Shiny Bait?


You can use Shiny Bait anytime during battle.




What is Poke Bait?


Poke Bait is special bait that can be used anytime outside of battle to lure a rare and hard to find Monster to appear.




How do I use Poke Bait?


Use Poke Bait anytime outside of battle to lure a rare Monster to appear.




What is Kalorian Lv 5 Armor?


Kalorian Armor is very powerful and extremely rare armor. It can be equipped on any Pokemon




How do I use Kalorian Lv 5 Armor?


Equip this armor on any Pokemon in the game to boost their stats during battle.




What is the Rare Material Box?


The Rare Material Box is a gift of random, rare materials used for crafting high-tier items.




Which materials come in the gift box?


The materials gifted in the Rare Material Box are delivered at random. No two players will recieve the same set.




What is the Kalorian Auction House?


The Auction House is an in-game location, which can be accessed from any town in PokeWorld. From here, you'll be able to transfer in-game items between PokeWorld and Kalorian to buy or sell with other players.